Frequently Asked Questions

Magic Banking Questions & Answers

Dial *822# and select ‘PIN Setup’ to change / reset your PIN

The existing limits are:
PIN – GHS2,000 per transaction and per day
Token – GHS5,000 per transaction and per day
Note: Airtime purchase has been limited to GHS1,000 per day.

You can only register with either your bank account or your prepaid card. You cannot have both registered on the same profile.

You have to be enrolled for SMS / notification alert and the number you are dialing the code from must be maintained on the account / prepaid card you are trying to enrolled.

You do not need airtime to use the airtime top-up strings.

There are two registration options:
To do this, dial *822# to see the Main Menu and select your desired option. If the user is not yet registered, she/he would be presented with registration options:

With either a UBA Account or with a UBA Prepaid Card

Please contact our 24/7 Customer Fulfilment Center (,
0302 634 060