Frequently Asked Questions

Internet Banking Questions & Answers

Please confirm what limit is applicable to you. You may need to give an instruction and execute indemnity at any of our Business Office for higher limits

-On the dashboard/landing page, scroll down to the cards contain and select/click on the card you would want to freeze or cancel.

-You would be provided with the various options available; freeze, cancel or manage card. Select the option that best suits your need.

Select freeze

You can enroll by downloading the form here, you would require the latest version of Adobe Reader on your PC and an image of an acceptable means of identification to apply. The form can be returned via email to: 


There are flexible options for enrollment/registration. They include:
Instant Self-Registration – with your MasterCard, individual customers can start and finish enrollment from our Internet Banking login page by clicking Instant Self-Registration button. It takes about 40 seconds to complete this process!

Enrollment through our Business Offices – You can walk into any of our Business Offices to fill a form to be enrolled on Internet Banking. Corporate customers can also give instruction on their letterhead to RMs or Business Offices to enroll their desired users – there is no limit to the number of users who can be enrolled under a corporate user

Yes, when you enroll for UBA’s Internet Banking Service, you can specify which accounts you want access to over the internet and can have access to all of them using one single user ID.

On Internet Banking Home Page here, please click on ‘Forgot Password’
Then, enter your Internet Banking USER ID on next screen and submit, then provide an answer to any security question set by you and a new password is automatically generated and sent to your registered e-mail address.

Getting started again is easy! Click Forgot User ID? To retrieve your user ID, then click on ‘Forgot Password’ to retrieve your password. Now, you are good to go.

Please click Internet Banking Quick Guide for more info. If you need further assistance, kindly contact

You are very secure when using Internet Banking, we have gone to great extent to protect you and your funds when using Internet Banking, you have two levels of authentication (password + token) available each time you transact on Internet Banking, In Addition, there’s the virtual keyboard for use on open networks and public spaces so that key loggers will not capture your details.

Internet Banking is protected with the best-in-class security technology. To further protect your profile, do not share your credentials with anyone, do not click on any suspicious link, when you are in doubt, always contact


Internet Banking can be accessed from any internet-enabled devices – computer, laptop, smart phones etc. via For ease of access and use, you can download Internet Banking apps from stores.

All accounts are 14 digits, your login credentials are in the PDF attached to the mail you received, the PDF has been pass-coded using the first 3 and last 4 digits of ANY of your 14-digit account numbers. As a hint, the last 4 digits of the account used is stated in the body of the e-mail you received.

If you desire a hard token, you can get it at any UBA Business Office. For more flexibility, U-Token or Secure-Pass is available in app stores for download and instant activation for your transactions.


 Dial *170# and select option 1

Select option 6 – (Bank account)

Select option 1- (Wallet to bank account)

Select option 14 – (UBA)

Put in your account number and fund your UBA Account.


Dial *110# and select option 1,

Select option 3 – (Bank Account)

Select option 4 – (S-Z)

Select option 3 – (UBA)

Put in your account number and fund your UBA Account


Dial *111# and select option 1 – (Send money)

Select option  5 -(other banks)
Select option 1- (From AirtelTigo Wallet,

Select option 6- (T-Z)

Select UBA and finally put in your account number.

Yes! To do this, click Personal Profile menu and click Update User ID to personalize your user ID. You can personalize your user ID as often as you desire. It is all about you!